For seller
1. How to Create a Listing
Once a user has seller permissions, they can switch to the Seller Center in the Profile section. After that, click on "Listing", select a product category, and proceed to create a new listing by following the prompts.
To make it easier for sellers to quickly create listings, our platform allows you to upload images for both the title and description. The system will automatically perform OCR (Optical Character Recognition) to recognize and extract text from the images, speeding up the listing creation process
2. How to Create a Lot Show
A Lot Show is a collection of listings. To create a Lot Show, follow these steps:
Go to the Show menu.
Select the appropriate category for your Lot Show.
Proceed to create the Lot Show by following the prompts, where you can add and manage the listings that will be part of the collection.
Make sure to set show type as “lots”
3. How to Create a Live Show
Creating a Live Show is similar to creating a Lot Show. However, when setting up the show, you need to select Show Type as Live. Once the show type is set, you can proceed to add listings and configure the show as desired.
4. How to Start a Broadcast
To start a live broadcast:
After creating your Live Show, go to the Live Show Management section.
Click "Go live" to begin your live stream.
Ensure your camera, microphone, and any other necessary equipment are set up correctly before starting the broadcast.
To start a live broadcast:
After creating your Live Show, go to the Live Show Management(manage) section.
Click "Manage" on the specific show you want to broadcast. This will take you to the Assistant Host Interface .
In the Assistant Host Interface, you'll have all the tools necessary to manage the live show, including adding products, managing bids, and interacting with the audience.
Host need to Click go live on the smart phone by choosing stream，the host can simply select the camera to begin the live broadcast.
5. How to Manage Orders
To manage your orders, follow these steps:
Go to the Menu and select "Order".
You will be able to view all the orders you’ve sold, including their current status and details.
Click for more detail
5.1. Orders in Live Shows
During a live broadcast, you will be able to view a summary of orders specific to that show. This will display the orders placed in real-time as viewers participate in the auction and purchase items during the live event.
6. How to Handle Shipping
Once the seller clicks "Create Label", the system will automatically connect with the shipping platform to generate the shipping label and retrieve detailed transit information for the order. This ensures that the shipping process is streamlined and that tracking details are automatically updated.
7. How to Process a Refund
When a seller receives a refund request from the buyer, the following steps are taken:
The seller reviews the request and confirms its validity.
After confirming, the seller selects "Cancel Pay by Admin".
Once this action is completed, the refund will be automatically processed, and the funds will be returned to the buyer’s credit card.
8. Refund and Chargeback Policy
Our refund and chargeback policy is designed to ensure clarity and fairness for both buyers and sellers. Below are the key details:
1. Refund Eligibility
Automatic Refund for Delayed Shipments:
Orders that are not shipped within 7 business days of purchase (as confirmed by tracking) will automatically qualify for a full refund.
Pre-Shipping Cancellations:
Orders in "processing" status (not yet shipped) may be canceled for a full refund through the cancellation request form.
Returnable Items:
Timeframe: Items must be returned within 14 days of delivery.
Condition: Products must be unused, unopened, in their original packaging, and include all accessories/documentation.
Exceptions: Damaged or faulty items (covered under warranty), incorrect shipments, or items that meet our "defective" criteria.
Lost Packages:
If a package is confirmed as lost (e.g., carrier confirmation), a full refund or reshipment will be issued at the customer's choice.
2. Refund Process
Initiation:
Customers must submit a return request via "My Orders" on our website.
Verification:
Items will be inspected for resaleability. Refunds are processed within 5-7 business days of verification.
Payment Method:
Refunds will be issued to the original payment method (credit card, PayPal, etc.).
3. Non-Returnable Items
Customized or personalized products.
Perishable goods (food, beauty items with broken seals).
Digital products (e.g., software, gift cards).
Final-sale items marked as "non-returnable".
4. Chargeback Policy
Dispute Resolution:
Customers are encouraged to attempt resolution through our support team first. Chargebacks initiated without prior contact will be disputed. We will submit evidence (tracking, order details, return policies) to the payment processor.
Chargeback Decision:
If the chargeback claim is approved, a refund is processed automatically. If the claim is denied, the customer’s account may be restricted.
Frivolous Chargebacks:
False claims or misuse of chargebacks may result in legal action or permanent account bans.
5. Partial Refunds
Partial refunds may apply to:
Items returned incomplete (missing parts/accessories).
Damaged items with reduced value.
Orders where some items are retained.
6. Shipping Costs
Returns: Customers are responsible for return shipping unless the return is due to our error (e.g., wrong item shipped).
Exchanges: Free shipping is provided for defective/exchange requests.
7. Warranty Claims
Defective items within the manufacturer’s warranty period will be replaced, repaired, or refunded at our discretion.
8. Policy Updates
This policy may change over time. Customers will be notified of material updates via email or a website announcement.
Contact Us
For any questions, email support@gpbid.com.
9. Risk Control
To prevent fraudulent transactions, we have implemented several key measures:
ID.me Authentication for Large Transactions:
For orders with a particularly large amount, ID.me authentication will be required to verify the buyer’s identity before the transaction is processed.
Multiple Cards to the Same Address:
If a buyer uses multiple credit cards to ship to the same address, the system will flag this behavior and initiate an identity verification process to ensure the legitimacy of the order.
Additionally, to further protect against fraud from lost or stolen credit cards, we have implemented the following measures:
Two-Factor Authentication (2FA):
Implement 2FA for both account logins and payment transactions. This requires users to verify their identity via a code sent to their phone or email, adding an extra layer of security.
Address Verification System (AVS):
The AVS ensures the billing address entered by the buyer matches the one registered with the credit card issuer. If there is a discrepancy, the transaction will be flagged for manual review.
Card Issuer Verification:
Our system integrates with the card issuer’s platform to verify if the card has been reported as lost, stolen, or compromised. This helps prevent transactions from fraudulent or stolen cards.
Transaction Limits:
Transaction limits are set for new accounts or accounts with unverified details. High-value transactions are restricted until the account is fully verified, mitigating risks from lost or stolen cards.
Behavioral Analytics:
We utilize fraud detection tools that analyze purchasing patterns, checking for abnormal transaction behavior (e.g., unusual amounts or locations), and flagging suspicious activity in real time.
Card Security Codes (CVV/CVC):
To ensure the person making the purchase has access to the physical card, we require the CVV (Card Verification Value) or CVC (Card Verification Code) for all transactions.
Email Confirmation for High-Value Transactions:
For high-value transactions, an email confirmation is sent to the buyer to confirm the order. This additional verification step ensures that the transaction is legitimate and authorized.
Enhanced Customer Verification for Frequent Address Changes:
If a customer frequently changes their shipping or billing address, additional checks will be performed, requiring verification through email or phone to prevent fraud.
Blacklist Known Fraudulent Accounts:
We utilize a database of known fraudulent accounts and card information to automatically block any attempts made using compromised data.
Real-Time Fraud Detection Software (FraudLabs Pro):
FraudLabs Pro provides comprehensive fraud detection by using machine learning algorithms and fraud rules to screen transactions in real-time. It includes features like geolocation tracking, email verification, and device fingerprinting to help identify suspicious behavior. This service adds an extra layer of fraud protection, preventing transactions from lost or stolen cards.